⚠ DRAFT — NOT LEGAL ADVICE. This is a starting template, not a final policy. Refund terms in particular carry real financial and reputational consequences and should be reviewed by a lawyer before publishing — Razorpay also typically requires a clear, published refund/cancellation policy as part of staying compliant in live mode. Every [bracketed] field needs your actual details filled in.
Last updated: 15 August 2026
This policy explains how Rydax subscriptions, billing, and refunds work. It forms part of, and should be read together with, our Terms of Service.
New companies signing up for Rydax receive a free trial period (currently 14 days from the date of signup). No payment is required to start a trial. At the end of the trial period, continued use of paid features requires an active paid subscription; free-tier features (if any) remain available as described in your plan.
2.1. Rydax offers one or more paid subscription plans, each with its own pricing, employee/project limits, and module access, as shown within the Service under Company Details → Billing.
2.2. Plan pricing and features may be changed by us. Changes will not apply retroactively to a period you have already paid for, but may apply to your next billing cycle, with reasonable advance notice.
2.3. You may upgrade your plan at any time through the Service. Downgrades, if supported, may be requested by contacting admin@rydax.in.
3.1. Payments are processed through Razorpay. By subscribing, you authorize the applicable charge to be processed via Razorpay using your chosen payment method.
3.2. Subscriptions are currently billed on a manual, per-period basis — your subscription does not automatically renew or re-charge your payment method without you actively completing a new payment through the Service, unless and until we introduce automatic recurring billing and clearly notify you before enabling it for your account.
3.3. It is your responsibility to renew your subscription before it lapses if you wish to maintain uninterrupted full access.
4.1. If your subscription period ends without renewal, your Company Account moves to read-only mode: existing data remains fully visible and exportable, but adding, editing, or deleting records is disabled until the subscription is renewed.
4.2. Your data is not deleted solely because a subscription lapses. See Section 7 of the Terms of Service and Section 6 of the Privacy Policy for our general data retention terms.
4.3. If you renew after a lapse, full read/write access is restored; no separate reactivation fee applies unless stated otherwise at the time.
5.1. General rule: Because Rydax is a digital service that grants immediate access to paid features upon successful payment, payments are generally non-refundable once a subscription period has begun, except as set out below or as required by applicable Indian consumer protection law.
5.2. Exceptions — a refund (in full or in part, at our discretion) may be considered where: - You were charged due to a duplicate or erroneous payment caused by a technical error in the Service or the payment gateway; - You were charged but never received access to the plan you paid for, due to a fault on our end, and the issue could not be resolved within a reasonable time; - Required by applicable law.
5.3. Refunds are not available where you simply change your mind after purchase, where you have used the Service materially during the paid period, or where a lapse/suspension occurred due to your own breach of the Terms of Service.
5.4. To request a refund, contact admin@rydax.in within 7 days of the charge, with your Company Code, payment reference (visible in Company Details → Billing → payment history), and a description of the issue. We will review and respond within 5 business days.
5.5. Approved refunds are processed back to the original payment method via Razorpay and may take 5–7 business days (or as per Razorpay's standard timelines) to reflect, depending on your bank/payment provider.
6.1. You may cancel your subscription at any time by contacting admin@rydax.in. Cancellation stops future billing but does not automatically entitle you to a refund of the current, already-active period — see Section 5.
6.2. Upon cancellation, your Company Account will move to read-only mode at the end of the period you've already paid for, and will be treated per Section 4 above.
Prices shown may or may not include applicable taxes (GST) depending on how they are displayed at checkout — please confirm the tax treatment shown at the time of payment. Where required, a tax invoice will be made available for your records.
We may update this policy from time to time. Changes will not retroactively affect a period you've already paid for under the terms in effect at the time of that payment. We will post the updated policy with a new "Last updated" date.
For billing questions, cancellations, or refund requests:
Rydax admin@rydax.in